Scope and Use of This Website
These terms apply to your use of the BSS Coating website and purchases made through it. Please read these terms and the relevant product information, shipping policy, and return policy before placing an order. By using the website or placing an order, you agree to the applicable terms to the extent permitted by law.
These terms do not limit any mandatory consumer rights available to you under applicable law. If a provision conflicts with a legal requirement that cannot be excluded, that requirement will apply.
Accounts and Customer Information
You must provide accurate and current information needed to process your order, including your contact details, delivery address, and payment information. Please notify us promptly if you discover an error that may affect an order.
If you create an account, keep your login credentials confidential and take reasonable steps to prevent unauthorized access. Contact us promptly if you suspect unauthorized use. An account is not required unless the checkout process expressly indicates otherwise.
Product Information and Orders
BSS Coating offers industrial protective coatings, surface preparation materials, and coating tools. We make reasonable efforts to keep product descriptions, images, specifications, and availability accurate. However, errors may occur, and on-screen colors or finishes may differ from the actual product.
Before purchasing or using a product, review its intended applications, compatibility requirements, instructions, warnings, and any available technical or safety documentation. Suitability may depend on the surface, preparation, application method, and working conditions. Contact us before ordering if you need clarification.
Submitting an order is a request to purchase the selected products. An automated order acknowledgment confirms receipt of your request but does not, by itself, confirm that every item is available or that the order has been accepted. Acceptance is communicated through an express acceptance notice or shipment confirmation.
We may need to clarify, decline, or cancel an order where there is a reasonable basis, such as an unavailable item, an obvious pricing or description error, an inability to verify payment, suspected fraud, or a legal or delivery restriction. We will notify you when reasonably practicable. If payment has been collected for an order or item we cannot fulfill, the applicable amount will be refunded in accordance with applicable law. We will not substitute a materially different product or charge a higher price without your agreement.
Prices, Taxes, Promotions, and Payment
Product prices and applicable charges are those displayed on the website and at checkout for your order, subject to correction of obvious errors as described above. Review the order total before submitting payment. Any applicable shipping charges and taxes collected at checkout will be shown there.
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination authorities. Their treatment depends on applicable requirements and the information provided at checkout or in our shipping policy.
Promotions are subject to any conditions stated with the offer. Do not assume that discounts can be combined or applied to previous purchases unless the offer expressly provides for this.
Available payment methods are displayed at checkout. You must be authorized to use the payment method you provide. Order processing may depend on successful payment authorization and reasonable verification. Please do not send sensitive payment details through general contact messages.
Shipping and Delivery
We offer worldwide shipping to major international markets, including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Availability for a particular destination, address, or product is subject to our shipping policy and the options shown at checkout.
Please review our shipping policy before placing an order. Shipping methods, charges, and any delivery estimates are governed by that policy and the information provided for your order. Delivery estimates are not guarantees unless expressly stated otherwise.
Some coatings and related materials may be subject to transport or import restrictions depending on their composition and destination. If a restriction affects your order, we will contact you to explain the available options.
Provide a complete and accurate delivery address. If an order is delayed, lost, damaged, or delivered incorrectly, contact us so we can help investigate and arrange an appropriate resolution under our shipping policy and applicable law. Nothing in these terms transfers delivery risk to you earlier than applicable law permits.
Returns and Refunds
Our return policy explains the conditions and process for requesting returns, exchanges, and refunds. Please review it before purchasing and follow its instructions when making a request. Return eligibility, applicable time limits, refund processing, and any return-related charges are governed by that policy and applicable law.
If you receive a damaged, defective, or incorrect item, contact us with your order details and a description of the issue. We may request reasonable supporting information to help assess the problem. Any remedies required by applicable consumer law remain available, regardless of the general return policy.
Intellectual Property
Website text, product images, graphics, logos, and other content are owned by BSS Coating or used with permission, except where otherwise indicated. Third-party names, trademarks, and materials remain the property of their respective owners.
You may view and use website content for personal shopping and evaluating our products. Except as permitted by applicable law or with the relevant rights holder’s permission, you may not reproduce, distribute, modify, or commercially exploit protected content. Purchasing a product does not transfer ownership of any related intellectual property.
Responsible Use and Liability
You must not misuse the website, interfere with its operation, attempt unauthorized access, or use it for fraudulent or unlawful activity.
We take reasonable care in operating the website and fulfilling orders, but uninterrupted or error-free website access cannot be guaranteed. We may temporarily restrict access where reasonably necessary for maintenance, security, or technical reasons.
To the extent permitted by applicable law, our responsibility for loss is limited to loss reasonably foreseeable from our breach of these terms or failure to exercise reasonable care. We are not responsible for loss to the extent caused by misuse of a product, failure to follow relevant safety instructions, or unauthorized website activity outside our reasonable control.
Nothing in these terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Mandatory rights relating to product quality, safety, description, and available remedies are not affected.
Events Beyond Reasonable Control
Events beyond our reasonable control, such as severe weather, natural disasters, transport disruptions, or government restrictions, may delay or prevent performance. If an event affects your order, we will take reasonable steps to reduce its impact and communicate material changes when reasonably practicable.
Such events do not automatically remove our obligations to you. Any cancellation, refund, or other remedy will be handled under the relevant policies and applicable law.
Disputes and Applicable Law
If you have a concern about the website, a product, or an order, please contact us first so we can try to resolve it fairly. Providing your order details and the resolution you seek will help us respond.
These terms and any dispute will be interpreted and handled in accordance with applicable law, including any mandatory consumer protections. Nothing in these terms requires you to give up access to courts, regulators, or other dispute-resolution options available to you by law.
Changes to These Terms
We may update these terms to reflect changes in our services, business processes, or legal requirements. Updated terms will be posted on this page and will apply prospectively from publication unless a later effective date is stated. Where required by law, we will provide additional notice.
The terms applicable when your order was placed will generally govern that order. Later updates will not retrospectively reduce your rights in an existing order unless required by applicable law or agreed with you.
Contact Us
For questions about these terms, products, or an order, please visit our contact page: https://bsscoating.com/contact-us/.
