Shipping Destinations
BSS Coating offers worldwide shipping, serving major international markets including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Availability for a particular order depends on the destination, products ordered, and available shipping services, and is confirmed at checkout.
Some industrial coatings and surface preparation materials may be subject to transport restrictions based on their formulation or classification. These restrictions may affect eligible shipping methods or destinations. If a restriction prevents shipment after an order is placed, we will contact you to explain the issue and discuss available options.
Order Processing and Dispatch
Orders are reviewed and prepared for dispatch after payment has been confirmed. Processing time depends on product availability, order contents, and any shipping or documentation requirements. Any processing estimate provided at checkout or in your order confirmation should be considered separately from transit time.
An order confirmation does not mean that your order has shipped. If an availability issue or shipping restriction affects fulfillment, we will notify you and explain the next steps.
Estimated Delivery
Available delivery estimates are shown at checkout, within the shipping options, or in your order confirmation. Timing varies by destination and shipping method. If no estimate is displayed, please contact us for guidance before placing your order.
Delivery estimates are not guaranteed arrival dates. Actual delivery may be affected by carrier schedules, peak demand, weather, customs clearance, and service availability in remote areas.
Shipping Costs, Taxes, and Import Fees
Shipping charges depend on the destination, selected shipping method, and the size, weight, and shipping requirements of the order. The shipping amount displayed at checkout applies to your order. Please review all charges before completing your purchase.
Applicable taxes collected by BSS Coating are shown at checkout. International orders may also be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or carrier. Unless checkout explicitly states that these charges are included, they are the recipient’s responsibility.
Customs authorities may require additional information or payment before releasing a shipment. Please respond promptly to requests from the carrier or customs office to help avoid delays or a returned shipment.
Order Tracking
When tracking is available for your shipping method, tracking details will be provided after dispatch. A tracking number may be created before the carrier receives or scans the package, so updates may not appear immediately.
Tracking availability and the frequency of updates vary by carrier, service, and destination. Not every shipping method includes real-time or end-to-end tracking. If tracking appears stalled or your order has not arrived within the estimate provided, please contact us so we can help investigate.
Address and Delivery Issues
- Incorrect or incomplete addresses: Please check your shipping address and contact details before placing an order. If you notice an error, contact us as soon as possible. We will try to arrange a correction, but changes may not be possible once an order is being prepared or has been dispatched.
- Missed deliveries: If a delivery attempt is unsuccessful or a signature is required, follow the carrier’s instructions to arrange redelivery or collection. Collection deadlines and redelivery options depend on the carrier.
- Returned packages: If a shipment is returned because of an incorrect address, unsuccessful delivery attempts, failure to collect, or unpaid import charges, contact us to review the next steps. Any reshipment, refund eligibility, and applicable return or redelivery costs will be assessed based on the reason for return and applicable law. We will explain any proposed charges before arranging reshipment.
- Missing or damaged shipments: If a package is marked delivered but cannot be located, or arrives damaged, contact us promptly with your order details. Keep the packaging and, where possible, photographs of any damage so we can assist with the carrier investigation and appropriate resolution.
Shipping Delays
Peak shopping periods, severe weather, carrier disruptions, customs inspections, transport restrictions, and deliveries to remote locations can affect processing or transit times. We will share material updates when available and work with you and the carrier to investigate delivery issues. Please contact us if your shipment is delayed or you need help understanding its status.
Contact Us
For questions about shipping availability, order processing, delivery estimates, or an existing shipment, visit https://bsscoating.com/contact-us/. For an existing order, please include your order number and a description of the issue so we can assist you.
