This policy applies to physical products purchased from BSS Coating, including industrial protective coatings, surface preparation materials, and coating tools. Return arrangements depend on the product, the reason for the return, any relevant product-page information, and applicable requirements. Nothing in this policy limits your mandatory rights concerning defective, damaged, incorrect, or otherwise nonconforming goods.
Return Eligibility and Conditions
Please contact us to confirm the return deadline and arrangements that apply to your order. Do not assume a standard return window applies; we recommend contacting us promptly once you identify an issue or decide you would like to request a return.
- For change-of-mind returns, products should generally be unused and in reasonably intact condition, with accessories, labels, and original packaging retained where applicable.
- Please explain whether the product has been opened, mixed, tinted, applied, or otherwise used so we can assess the request and provide appropriate instructions.
- Depending on the nature of the product and any applicable product-page disclosures, change-of-mind returns may be restricted for custom-made or specially prepared products, hygiene-sensitive items, consumables, or perishable materials, where applicable.
These general conditions and any product-specific restrictions do not remove applicable rights relating to faulty or nonconforming goods. Missing packaging or use needed to identify a defect does not automatically exclude a claim under those rights.
How to Request a Return
- Contact us through https://bsscoating.com/contact-us/ with your order number, the item you wish to return, and the reason for your request. Include photographs if they help explain a defect, damage, or incorrect delivery.
- Wait for return instructions before shipping anything. We will confirm the applicable arrangements, including the return destination, any packaging or shipping requirements, and how return shipping costs will be handled.
- Send the item back according to the instructions provided. Package it securely and retain proof of shipment.
- Once the return is received, we will inspect it and let you know the outcome, including any refund or other resolution available for your order.
Some coatings and surface preparation materials may require special handling or may be subject to carrier restrictions. Do not send leaking, damaged, or potentially hazardous materials without first obtaining appropriate return instructions.
Refunds
When a refund is due, it will generally be issued to the original payment method. If that is not possible, we will discuss an appropriate alternative with you, subject to applicable requirements.
Refund processing depends on the return assessment and the circumstances of your order. We will communicate the outcome and any relevant next steps. The time it takes for funds to appear in your account may also depend on your bank, card issuer, or payment provider.
Return Shipping Costs
Responsibility for return shipping costs, and the treatment of any original delivery charges, will be confirmed based on the reason for the return, the product’s condition, and applicable requirements. Please contact us before arranging a shipment so you understand the costs and instructions relevant to your order.
Exchanges
Exchanges depend on stock availability, the product’s condition, and the circumstances of your request. Please contact us first to confirm whether an exchange is available and how it would be handled. Do not send an item back for exchange without receiving instructions.
Defective, Damaged, or Incorrect Items
If an item arrives damaged, is defective, or is not what you ordered, please contact us promptly with your order details and a description of the issue. Where safe and practical, retain the item, packaging, and any relevant photographs to help us assess the problem.
These requests are assessed separately from change-of-mind returns. Depending on the circumstances and applicable requirements, an appropriate resolution may include a replacement, refund, or another remedy. Change-of-mind return restrictions do not override your applicable statutory rights.
Contact Us
For return eligibility, order-specific deadlines, shipping instructions, exchanges, or refund questions, please contact BSS Coating at https://bsscoating.com/contact-us/.
